Frequently Asked Questions
Domain Specific Questions
| Do I need to have my domain hosted with MyHost.ie ? |
| No , your domain can be hosted anywhere. All we need is access to the domains MX record. We can help you with this if your having difficulty. |
| What do I need to change to use this service ? |
| You will need access to your domain so you can change the MX record . The MX record is the element that tells other Mail Servers where to forward mail once it is sent to somebody@your domain.com. |
| How long will it take before the service kicks in? |
| Typically , straight away but it might take 24-48 hrs for DNS changes to fully propegate. |
| Can I use Multiple Domains with this service ? |
| Yes you can but there is a small additional monthly fee , please see our pricing. |
| Who can make these changes for me ? |
| If your not up to speed with all this , we can do it for you . Please contact us and we can arrange everything . |
Service Specific Questions
| How does your service work ? |
| Once your MX record is changed , your email is routed through our Spam Filtering which filters out spam , viruses and dangerous content . This is then deleted , taged or quarantined for review. Please take a look at our learn more page. |
| Do you offer a Trial Period ? |
| Yes we do , please contact us and we can arrange everything . |
| What happens to my mail if your server goes down ? |
| If the primary Spam Filtering server goes down for any reason , there is a secondary server that will take over immediately so you will experience no downtime whatsoever. |
| What happens to the spam emails ? |
| This depends on your own preference . You can have spam deleted , tagged (as **SPAM** for example) or quarantined . If you chose to have spam quarantined , you can login at any time and force required email to your inbox. |
| Can this be used with free email accounts (gmail, hotmail etc) ? |
| No , this is not possible as you need control over the domain name. |
| Do I need to switch hosting providers ? |
| No not at all . All we need is control over the MX record so this can be done via your domain registrar or your hosting provider, wherever your DNS is hosted . |
Web Access Questions
| How do I view my quarantined mail ? |
| When you sign-up to our service , you typically will be able to login to your control panel using your existing email address and password that you have been using all along . |
| What is the web address to the control panel ? |
| The URL is http://watcher.spamfree.ie or via the login at the top of each page on the Spamfree.ie website . |